Refund Policy

1. General Policy

Raksha Health Solutions operates as a service facilitator connecting users with diagnostic centers, hospitals, and healthcare providers. Refunds are processed based on service eligibility, timing of cancellation, and coordination with third-party partners.

We strive to ensure transparency and fairness in all refund-related matters while maintaining smooth service operations.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

Service Not Delivered: If a booked diagnostic test or healthcare service is not provided due to unavailability or cancellation by the service provider
Duplicate Payment: If a user is charged more than once for the same service
Incorrect Billing: If there is a verified error in pricing or billing
Cancellation by User (Eligible Cases): If the cancellation request is made within the allowed time frame before service execution

All refund requests are subject to verification and approval.

3. Non-Refundable Situations

Refunds will not be applicable in the following cases:

If the service has already been completed
If a sample collection or diagnostic test has already been initiated
If cancellation is requested after the scheduled time or beyond the allowed window
If incorrect or incomplete information was provided by the user, leading to service failure
If delays occur due to factors beyond control, such as patient unavailability or location issues

Certain promotional or discounted services may also be non-refundable unless stated otherwise.

4. Cancellation Policy

Users may request cancellation of booked services by contacting our support team.

Before Confirmation: Full refund may be processed
After Confirmation but Before Service: Refund eligibility depends on partner provider policies
After Service Initiation: No refund will be applicable

We recommend users cancel or reschedule services at the earliest to avoid charges.

5. Refund Process

Once a refund request is approved:

The refund will be initiated within 5–7 business days
The amount will be credited to the original payment method used during booking
In case of cash payments, refunds may be processed via bank transfer or digital payment methods

Users may be required to provide transaction details or proof of payment for verification.

6. Third-Party Service Providers

Raksha Health Solutions collaborates with external labs, hospitals, and healthcare providers. Refunds related to their services are subject to their policies and approval.

While we coordinate and assist in the refund process, final approval may depend on the respective service provider.

7. Processing Delays

In some cases, refunds may take additional time due to:

Bank processing delays
Payment gateway issues
Verification requirements

Raksha Health Solutions is not responsible for delays caused by financial institutions but will provide necessary support to track refund status.

8. Modifications to Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

Users are encouraged to review this policy periodically.

9. Contact Us

For refund requests or related queries, please contact our support team:

Raksha Health Solutions
Email: info@rakshahealthsolutions.com

Phone: +91 7995984545 / 7995974545